Versand

Shipping Policy for www.leohobby.eu (Leo Hobby d.o.o.)

At Leo Hobby d.o.o., we aim to provide reliable and efficient shipping services for our wholesale partners. This Shipping Policy outlines the terms and conditions for shipping orders placed on www.leohobby.eu.

1. Processing Time

1.1. Order Confirmation:
Once your order is placed, you will receive an order confirmation email.

1.2. Order Processing:
Orders are typically processed within 2-5 business days (excluding weekends and public holidays). For custom or large wholesale orders, processing times may vary and will be communicated accordingly.

2. Shipping Methods

2.1. Carrier Services:
We work with trusted carriers to ensure timely and safe delivery. The available shipping methods will be presented during checkout, allowing you to choose the option that best suits your needs.

2.2. Shipping Estimates:
Estimated delivery times are provided at checkout but may vary due to factors such as destination, customs clearance, or carrier delays.

3. Shipping Costs

3.1. Calculation of Shipping Costs:
Shipping costs are calculated after the order is packed, based on the weight, volume, and destination of the shipment.

3.2. Payment of Shipping Costs:
The shipping cost will be added to your invoice, and payment must be completed before the shipment is dispatched.

4. Duties, Taxes, and Customs

4.1. Responsibility for Duties and Taxes:
Buyers are responsible for any applicable customs duties, taxes, or fees required by the destination country.

4.2. Customs Clearance:
We strive to assist our partners by providing necessary documentation to facilitate customs clearance; however, any delays or fees incurred during the customs process are beyond our control and remain the buyer’s responsibility.

5. Delivery Times

5.1. Standard Delivery:
Delivery times depend on the shipping method chosen and the destination. Standard delivery typically ranges from 3-15 business days, depending on the location.

5.2. Delays:
Leo Hobby d.o.o. is not responsible for delays caused by customs procedures, natural disasters, carrier issues, or other unforeseen circumstances.

6. Order Tracking

6.1. Tracking Information:
Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your shipment.

6.2. Support for Tracking Issues:
If you experience any issues with tracking your order, please contact us at info@leohobby.com for assistance.

7. Lost or Damaged Shipments

7.1. Lost Shipments:
If a shipment is lost in transit, we will work with the carrier to locate the package. If the shipment cannot be recovered, we will assist in resolving the issue based on the carrier's policies.

7.2. Damaged Shipments:
If your order arrives damaged, please notify us within 3 business days of receiving the shipment. Include photos of the damage and packaging for review.

8. Special Cases for Large or Custom Orders

8.1. Custom Orders:
Custom or made-to-order products may require longer processing and shipping times. Specific timelines will be communicated at the time of order confirmation.

8.2. Bulk Shipments:
For large wholesale orders, shipments may be divided into multiple packages, depending on weight and volume limitations.

9. Returns

9.1. Return Address:
If you need to return an order, please send it to our warehouse at:
Warehouse Address:
Tržaška cesta 40
1000 Ljubljana, Slovenia

9.2. Return Process:
Returns are subject to our Return and Refund Policy. Ensure all returns are pre-approved and meet the conditions outlined in our policy.

10. Contact Us

For any questions or concerns regarding shipping, please contact us:

Company Details:

  • Full Company Name: LEO HOBBY, spletna prodaja, d.o.o.
  • Short Company Name: LEO HOBBY d.o.o.
  • Business Address: Cesta Zore Perello-Godina 2, 6000 Koper – Capodistria, Slovenia

This Shipping Policy was last updated on 27.01.2025