Refund policy

Return and Refund Policy for www.leohobby.eu (Leo Hobby d.o.o.)

At Leo Hobby d.o.o., we are committed to building strong relationships with our wholesale partners and ensuring your satisfaction. This Return and Refund Policy outlines the terms and conditions for returns and refunds for purchases made through www.leohobby.eu.

1. General Terms

This policy applies exclusively to wholesale (B2B) transactions conducted via www.leohobby.eu. By placing an order, you agree to the following terms:

  • Eligibility for Returns:

    • Returns are accepted within 14 days of receipt of goods.
    • Returned items must be in their original condition, unused, and in the original packaging.
    • Customized or special-order items cannot be returned.

  • Non-Cancellable Orders:

    • Orders cannot be canceled once they are shipped.
    • Custom or made-to-order products are non-refundable and non-cancellable.

2. How to Initiate a Return

Contact Us

  • To initiate a return, email us at info@leohobby.com with the following details:
    • Your order number.
    • A detailed explanation of the reason for the return.
    • Photos of the product(s), if applicable (e.g., for defective or damaged goods).

Approval and Authorization

  • All returns must be pre-approved by Leo Hobby d.o.o. Unauthorized returns will not be accepted.
  • Once your return request is approved, we will provide you with the return address and instructions.

3. Return Shipping

  • The buyer is responsible for all return shipping costs.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping method, as Leo Hobby d.o.o. is not responsible for lost or delayed return shipments.

4. Refund Process

Inspection and Approval

  • Once the returned goods are received, we will inspect them to ensure they meet the return eligibility criteria.
  • You will be notified of the approval or rejection of your refund within 5 business days of receiving the return.

Refund Method

  • Approved refunds will be processed and applied to your original payment method within 7-10 business days.
  • Partial refunds may be granted for returned goods that are not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Damaged or Defective Goods

  • If you receive damaged or defective goods, contact us within 3 days of receipt with supporting photos and a detailed description.
  • We will evaluate your claim and provide a replacement or refund as appropriate.
  • Return shipping costs for defective goods will be covered by Leo Hobby d.o.o. if the claim is valid.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or special-order items.
  • Items that have been used, opened, or are not in their original condition and packaging.
  • Items returned after the 14-day return window.

7. Important Notes for Wholesale Buyers

  • Bulk Orders: Returns for large volume orders may require additional review and approval.
  • Inspection Upon Delivery: Buyers are required to inspect goods immediately upon receipt. Any issues must be reported within 3 days.
  • Customs and Duties: The buyer is responsible for ensuring compliance with customs regulations and any associated duties or taxes. Leo Hobby d.o.o. is not liable for delays or issues caused by customs.

8. Contact Us

If you have any questions or need assistance, please contact our support team:

Disclaimer: This policy is subject to the terms and conditions of Leo Hobby d.o.o. and Slovenian commercial law. It applies solely to transactions conducted through www.leohobby.eu.